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Frequently Asked Questions

1. What is the difference between Electra Cloud & Electra E9?

   Electra E9 is an installable, desktop-based Electrical CAD software that is totally offline while Electra Cloud is a fully cloud-based electrical cad that requires an internet connection to allow features such as real-time collaboration and version control to function.

2. How much complimentary support do I get with Electra E9?

   Every Electra E9 license comes with 3 years of complimentary support by our Electra Expert.

3. What happens after payment is made?

   You will receive an email with a download link attached, together with the serial number for activation. You will also receive an invoice for your purchase in the same email.

4. How long will it take until I receive my order?

   Orders are usually processed instantly once payment is completed. In some cases, the payment might be held by Paypal due to review purposes for 24 hours, which users will be notified via email. Upon completion of the reviewing process by Paypal, the order will be processed immediately.

5. Do you have any exclusive upgrade plans for current Electra E8 Perpetual license holders?

   Absolutely. We do offer an upgrade plan for Electra E8 Perpetual license holders to Electra E9 at just $1,799. Please proceed to this link to purchase your upgrade plan to Electra E9 Perpetual License.

6. I am an Electra E8 (E7/E6) user, can I transfer my files/stencils to Electra Cloud or Electra E9?

   Yes, we have an importation tool ready to assist our loyal users to export their older drawings/stencils to the latest versions of Electra. Check out the help article here to get the tool and user manual. Kindly note that due to the differences in the programming language of Electra on Visio, there are unfortunately some elements that are more difficult to cater to. Should there be any major discrepancies, do contact us at [email protected].

7. I am working in a large enterprise, can Electra integrate into our workflow?

   Yes, Electra can be customized according to your company's needs and integrate into your workflow without much hassle. Contact our sales team to discuss more via [email protected].

8. What will happen if I don't renew my subscription?

   Your files will remain accessible, and your account will be downgraded to Free Plan. You could still do minor text or graphical edits on your drawings, but Electra's features, automation and functionalities will be unavailable.

9. Can I purchase a license on behalf of others?

   Yes you may purchase license(s) for others, then grant the license to them in your account page. All you need is their email address to grant them access to the purchased license. Please note that the email address used to purchase will be the main email address to manage the license.

10. Do you have any plans for students/educators?

    Yes, we definitely do! Please reach us at [email protected] and let us know your usage needs better. We'd be glad to make further arrangements for you.

11. What happens if my payment fails?

    Our payment provider will automatically collect payment again from your account in another 5 days. Meanwhile, you will still be able to access and use all Electra features as you'll be given a 7-days grace period. After the grace period, if the payment still doesn't get through, you'll be automatically downgraded to the Free Plan.

12. What happens if I cancel the authorized preapproved payment in PayPal?

    We do not recommend you to cancel the authorized preapproved payment in PayPal as all subscriptions purchased using this PayPal account will be canceled. In the case of unsubscribing your Electra Cloud, please contact us at [email protected].

13. What's the difference between the Trial version and the Release version?

    The Trial version is limited to 30 days and will cease to function after the trial period. Files will still be accessible but without the Electra automation tools.